RETURNS
To make a return, you will need to log into your account here. Alternatively, click the "Log In" button located in the top right-hand corner of the website.
Once you've logged in:
- Select Orders from your account dashboard.
- Locate the order containing the item you'd like to return and click Return Item.
- Select the item(s) you wish to return.
- Choose the reason for your return.
- Review your request and click Send Request.
Once your request has been submitted, you'll receive an email confirming that we've received it. Our team will review your request and, once approved, you'll receive a follow-up email containing your return shipping label and instructions for returning your item.
RETURNS POLICY
Returns are accepted within 14 days of receiving your order.
Once we receive your return, our team will inspect the garment to ensure it complies with our return policy. All returned items must be in their original condition unworn, unwashed, unused, with all original tags attached, and free from makeup, perfume, deodorant, stains, damage, or any other signs of wear.
Items that do not meet these conditions may not be accepted for a refund.
We recommend retaining your proof of postage until your return has been successfully received by our warehouse.
Please note that returns must be sent from the same country in which the order was originally delivered.
Approved refunds will be processed within 5 business days of your return arriving at our warehouse. During sale periods or public holidays, processing times may be slightly longer. Refunds will be issued to the original payment method used to place your order.
RETURN FEE
Customers are responsible for the cost of return shipping unless the item is deemed faulty or incorrect.
Please note that original shipping charges are non-refundable.
EXCHANGES
We do not currently offer direct exchanges.
If you would like a different size or colour, simply return your original item for a refund (subject to our Returns Policy) and place a new order through our website.
FAULTY OR INCORRECT ITEMS
If you believe you have received a faulty or incorrect item, please contact us within 14 days of receiving your order by emailing info@boundbytwo.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the fault
Please note that natural pilling is not considered a manufacturing fault. As our knitwear is crafted from premium wool and cashmere fibres, some pilling is a natural characteristic of these materials and occurs with normal wear.